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Service Lines

See Parthers for some experts in sustainability, enabled by strategic business and asset management. This page lists some of the relevant Service Lines that might be needed. Contact Webmaster - Robert Molyneux if you would like further information.

[Goal] shows which goal is addressed by the Service.[Service Group] shows the main focus of a Service Line. For example BUSINESS is a Service Line oriented towards Business, whereas ASSETMGT is oriented to Asset Management.

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Resources For Development Of Sustainability
Service Line List Goal Description Service Group Service ID
 [OpenTAMS Integrated System]  
Information System Plans
Information System planning, integrating strategic business requirements and information and telecommunications computing options.

Business Analysis (IT)
Information gathering, data and process analysis, user requirements, functional and technical designs of Information Systems.

Database Design
Logical and physical database design.

"Logical" design concentrates on the entities and relationships of "objects" required to be modelled.

"Physical" design concentrates on the efficient design of the data structures that will hold the data about the various objects in the database.

Data Capture / Conversion / Migration / Integration And Management
Data Capture / Conversion / Migration / Integration And Management services aim at ensuring that only good quality, accurate, reliable and timely data are allowed into databases, and that on-going use of the data does not allow for corruption or loss of data.

Management typically would include establishing the best source data and setting up "Data Custodianship" to ensure best practice at the various sources.

OpenTAMS Implementation (Installation And Optimisation)
OpenTAMS is a full Computerised Asset Management System (CAMS) and has to be set up and commissioned properly. On the Garbage In - Garbage Out (GIGO) principle, data gathering and input have to be carefully supervised.

OpenTAMS Training
OpenTAMS is a full Computerised Asset Management System (CAMS) and users need to be trained properly.

On the Garbage In - Garbage Out (GIGO) principle, data gathering and input have to be carefully supervised.

The "open" nature of OpenTAMS means that users can adapt and develop its functionality to mesh with other corporate systems.

Training covers both business functionality (such as principles of asset management), and technical issues (such as how to use the data entry, processes and reports).

OpenTAMS Bureau Services (Management Of Client Data And Reporting)
We offer a service of running OpenTAMS for rural and remote customers.

This overcomes common problems with the difficulty of finding, recruiting and retaining expert asset management staff.

The increasing availability of high-speed communications (and in due course the National Broadband Network Inc) means that computer systems can be used by Council staff and specialist experts to cover all aspects of asset management from routine tasks, works and project management, through to specialist consultancy services that may only be needed once a year, or even less.

Computerised Maintenance Management Systems
There is a very large range of Computerised Maintenance Management Systems available. This service includes assistance with the specification, selection, sourcing, installation and commissioning of systems suitable for an organisation's requirements and capabilities.

Spatial Information And Geographic Information System Implementation
Geographic Information Systems (and more generally Spatial Information Systems) are increasingly critical for asset management - knowing where assets are now, what they are, planning for where assets will be in the future, versus where are their potential users.

Our services encompass specification and design, sourcing data cost-effectively, and integrating GIS and aspatial databases.

Customer Relationship Management
Design, development and implementation of Customer Relationship Management Systems including website technology.

Project Management Systems
Specification, design, acquisition and commissioning of project and work management systems.

 [Minor Resources]  
Strategic Business Plans
Long term plans for management and operation of services are prepared in accordance with the NSW Public Works Guidelines for Strategic Business Plans for Water Supply and Sewerage.

This includes review of business drivers, the operating environment and the key result areas of customer service, environment, asset management, human resources and finance (including long-term financial modelling).

Using this universal template, plans for any service function can be prepared.

Long-Term Financial Planning
Projections of financial statements for 20 years or longer are prepared using the NSW Office of Water FINMOD modelling software.

Cases are developed for different scenarios and sensitivities are run on the preferred case.

"Typical Residential Bill" is the key modelling indicator showing the lowest stable and sustainable level of revenues required.

The Pricing Modelling Service Line develops the revenue collection scheme.

Business Case Development
Preparation of the argument, including capital and maintenance schedules for long-term budget planning, suitable for submission to Treasury.

Financial And Economic Appraisals
In accordance with NSW Treasury guidelines, project appraisal is carried out to demonstrate business case viability with regard to efficient allocation of resources and best-practice financial management.

Compliance And Performance Audits
Independent audits of compliance with published guidelines are carried out on behalf of the Client, at an appropriate level of detail.

Examples include demonstrating substantial compliance of NOW Best Practice Management Guidelines for Water Supply and Sewerage, and performance monitoring of water and sewerage services according to the National Water Commission Performance Framework.

Operational Audits
Reports are prepared on the performance of facilities, such as water treatment plants or waste management centres, with respect to:

- process management, delivery and quality;
- asset, risk, environmental and data management;
- corporate management and reporting;- system and customer service performance;
- staff reviews and community awareness.

Business Continuity Planning
Business Continuity Plans are prepared in accordance with Standards Australia Business Continuity Management (HB 221:2004) and the Water Directorate Business Continuity Guidelines, as appropriate.

The key elements of BCM include:
- Understanding the overall context within which the organisation operates;
- Understanding what the organisation absolutely must achieve (the critical objectives);- Understanding what barriers or interruptions may be faced in trying to achieve these critical objectives;
- Understanding the probable outcome of controls and other mitigation strategies (remaining residual risk);
- Understanding how the organisation can continue to achieve these objectives should interruptions occur;- Understanding the criteria or triggers for implementing crisis and emergency response, continuity response and recovery response procedures;
- Ensuring that all staff understand their roles and responsibilities when a major disruption occurs;
- Ensuring that there is a clear understanding throughout the organisation of what accountabilities and responsibilities are in place when emergency, continuity and recovery response are in effect, and that currency is maintained;- Building consensus and commitment to the requirements, implementation and deployment of business continuity integrated as part of the routine way of doing business.

The key diffference between Business Continuity Plans and the old Disaster Recovery Plans is the committment at the organisational level.

Management Framework Improvement Planning
Compliance with current management guideline frameworks is assessed through workshops and site visits leading to prioritised action plans to suit.

An example is compliance with the Australian Drinking Water Quality Guidelines.

Climate Change Impact Assessment
Review of existing services with regard to potential effects of climate change on critical infrastructure, and measures to mitigate these risks. The selected measures can then be integrated into management practices.

Pricing Modelling
Modelling of options for service tariff structures to collect target revenues. We use the NSW Public Works price modelling software in the case of water supply and sewerage schemes, which conforms to NOW and IPART pricing guidelines.

Integrated Water Cycle Management
Integrated management of water supply, sewerage, and stormwater services within a whole of catchment strategic framework in accordance with NOW Best Practice Management Guidelines.

Strategic service planning provided by NSW Water Solutions (Water Services) with specific inputs from TAMS Asset Services for financial modelling of rating impacts and peer review as needed.

Section 64 Development Servicing Plans
As required by the Local Government Act, developer charges for water supply, sewerage and stormwater are be calculated in accordance with the NSW Office of Water Guidelines for Developer Charges.

This is a significant source of revenue for Local Government Agencies.

Trade Waste Pricing
Using the NSW Public Works price modelling software, a trade waste tariff structure based on excess mass charges for pollutants is established by appropriate apportioning of the cost of collection, transport and treatment.

Peer Review
Independent critical review of draft documentation can be undertaken for all major reports and plans related to business, process and asset planning.

Planning Workshop Facilitation
Workshop facilitation and community consultation can be undertaken as part of plan development.

Project Management
Project Management using standard methodologies and tools.

 [Sustainability Goals]  
Strategic Asset Plans
Operational analysis is carried out to reconcile the levels of service and long term service delivery goals with the mix of infrastructure assets and day to day services employed.

The operating environment and asset performance and criticality are reviewed.

Strategies for future capital works /disposals, and renewals and maintenance, are developed to provide the desired mix of risk management and economy.

Long term financial models are updated to reflect proposed changes and funding schedules are prepared.

Asset Management Plans
Developed in conjunction with the strategic plans, these plans look at the basic building blocks for service delivery and lifecycle management.

They examine:

- asset systems, information and quality control;
- risk based decision planning including maintenance and renewal strategies;
- non-asset solutions; and- operation and maintenance planning.

Asset Maintenance And Renewal Strategies
Optimised decision policies are developed for specific assets or asset classes as required to update or supplement existing asset management plans.

Operation And Maintenance Plans
Ensuring due diligence in day to day service delivery, operating plans identify performance requirements for sub-systems and facilities, system operating rules and operating procedures.

Maintenance plans include breakdown response plans, scheduled maintenance programs and resource schedules to suit.

These plans identify and integrate with supplier /manufacturers operating manuals.

Fair Valuation Of Assets
For infrastructure assets, existing asset information is reviewed and updated and the written down current replacement cost of assets is calculated.

This may include determination of suitable reference rates, assessment of MEERA assets, and condition assessment.

Condition Assessment
In conjunction with specialist surveyors asset condition data is collected, collated and analysed to prepare reports suitable for valuations, maintenance planning and /or renewals planning, and performance reviews.



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Page last updated on: 12/09/2018
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